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Customer Service

 

Shipping & Delivery

Buyers in Canada & USA
If you are in Canada or USA (Except Alaska, Hawaii, Puerto Rico) you can get shipping price for the item you are buying by selecting the state. For shipping information to Alaska, Hawaii & Puerto Rico contact us.

Buyers in Europe & Rest of the World
Call us for shipping price to a country in Europe or a country in the rest of the world.

Shipping Time

USA: Transit time is 3-8 business days.

Canada: Transit time is 3-8 business days.

Europe: Transit time is 3-4 weeks..

More Information We provide tracking number for all our shipments. We stock all products in our warehouse. All orders usually ships out in 1-3 business days.

Privacy & Security

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

Privacy & Security

This privacy policy sets out how uses and protects any information that you give when you use this website. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Returns & Replacements

With our 100% Customer Satisfaction Guarantee, you can order from Japan Direct with confidence, no matter where you are! We also offer the best warranties in the business.

  • 30 day Start-up Warranty on Vtec, turbo, and rotary engines and transmissions
  • 90 day unlimited mileage warranty on replacement engines and transmissions.
  • Please refer to out Terms & Conditions for details.

Ordering

Secure order disclaimer

Payment, Pricing & Promotions

JAPAN DIRECT JAPANESE is a verified member of PayPal and we accept all major credit cards such as Visa, MasterCard, Discover, Bank & American Express through PayPal’s fully secure payment gateway. PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere.

  • Wire Transfer / Bank Transfer ** Contact us for BANK INFORMATION**
  • Certified Check ( Japan Direct Japanese Auto Parts Inc.)
  • International Money Order (Japan Direct Japanese Auto Parts Inc.)
  • Western Union **Contact Us**
  • PayPal E-Check ( info@japandirectjapanese.com )
  • PayPal ( info@japandirectjapanese.com )

Note: Contact information (Phone number, Contact Name, Shipping address) required with payment.